Job Description :
                      Job Title : Sigma consultant
                      Location : Allen, TX
                      Rate: $65/hr

                      This position is responsible for SigmaCatalog maintenance, development and setup that will ultimately have an impact on all end user set up and billing. This includes the project work to include setup, testing and production. This position will be responsible for the implementation of all new product launches and other high-level project work.
                      The following are overall ultimate responsibilities of the position:
                      Complex entries in the master product catalog.
                      In depth troubleshooting between product catalog and UI.
                      Project management to ensure all deadline and Service Level Agreements are met.
                      Detailed analysis of new product requirements.
                      Sign off on requirements, test cases and "go'' decisions.
                      Maintenance, and Adherence of Service Level Agreements
                      Develop and maintaining working relationships with business partners (Customer Care Regulatory, Product Management, Marketing, Accounting, IT, etc
                      Keep abreast of technological developments and new products. Assist in supporting new software releases.
                      Documentation of new process and procedures.
                      Strong direction and involvement with new product launches, promotional planning.
                      Provide for and ensure the timely and accurate resolution of business partner service requests
                      Serve as liaison to ensure all business partners are involved
                      Serve as a technical resource and provide functionality guidance to Business Partners and various Information Systems partners.
                      Provide mentoring to development specialists.
                      Recommend alternative approaches, considering application functionality and business requirements on new offerings.
                      Departmental processes and procedures.
                      Required Education/Experience :
                      Minimum 5 years of related work experience
                      Must have working knowledge of common PC applications, such as MS Excel, MS Word, Outlook and Access as well as the ability to learn our billing systems and query tools.
                      Strong SQL skills
                      Exposure to Mongo DB Database
                      CRM Knowledge (Sigma)
                      Programming knowledge in Java, Angular JS
                      Must be self-motivated, flexible, enjoy working as part of a team, and can prioritize and manage multiple tasks, diverse responsibilities and deadlines.
                      Must possess strong analytical, communication, mathematical and organizational skills. Ability to train others Preferred telecommunication experience Preferred Four Year degree with emphasis in Computer Science. Preferred previous billing and product catalog experience On-Call support and rotation Additional Information Extended night and/or weekend hours possible. This has on-call responsibility.

                      Client : Frontier Communications


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